My Note 3 is having problems sending out text as well as receiving them.

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My Note 3 is having problems sending out text as well as receiving them. Also when i download apps from play store, apps fail to install. This started happening after the 4.4.3 update.

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Re: My Note 3 is having problems sending out text as well as receiving them.

Community Manager
Community Manager

Hello Castilloking. Sorry to hear of the issues you are experiencing through your Note 3. There are a couple of steps that can be taken to help get things back to normal. Since this started happening, have you had a chance to back everything up and restore your phone back to factory settings?  This helps clear out any possible install issues with 4.4.3. http://vz.to/1nGjmJg

Just make sure that you remove your SD card after backing everything up, as keeping it in your phone may erase your cards content while performing the master reset.

Let us know if this helps clear the text and app install issue, please.

NicandroN_VZW

Follow us on twitter @VZWSupport

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Re: My Note 3 is having problems sending out text as well as receiving them.

Community Manager
Community Manager

Hello Castilloking. Sorry to hear of the issues you are experiencing through your Note 3. There are a couple of steps that can be taken to help get things back to normal. Since this started happening, have you had a chance to back everything up and restore your phone back to factory settings?  This helps clear out any possible install issues with 4.4.3. http://vz.to/1nGjmJg

Just make sure that you remove your SD card after backing everything up, as keeping it in your phone may erase your cards content while performing the master reset.

Let us know if this helps clear the text and app install issue, please.

NicandroN_VZW

Follow us on twitter @VZWSupport

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