My LG G4 screen is not responding to all taps

My LG G4 screen is not responding to all taps, especailly when I try to double tap to wake it. Can anyone help? I have tried all the troubleshooting Verizon offers.

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Re: My LG G4 screen is not responding to all taps

Snn5
Sr. Leader

Are you using a custom launcher like Nova, Apex, Google?  Double tap, knock-on won't work with those.

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Re: My LG G4 screen is not responding to all taps

I am using the default one. Apparently it is a common problem with LG G4 but the resolution given by LG is to update the LG Keyboard through settings->general->about phone->update center->app update but there is no update center there on a Verizon version?? I am at a loss??

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Re: My LG G4 screen is not responding to all taps

Snn5
Sr. Leader

You can try going to the App Manager and scrolling to ALL then scroll to LG Keyboard and clear the cache.  If the keyboard is at issue, which may be the case, try downloading Google Keyboard and set it up as default.  If that doesn't cure the issue it's something else.  Hopefully not the hardware.

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