My Galaxy s4 is not sending pics via text.

[ersafarz]

They are being received but not able to open.

[tikibar1]

Is mobile data turned on?

[ersafarz]

I am able to open pics but when I send to others they are unable to open my

pics

On Fri, Aug 15, 2014 at 11:01 AM, tikibar1 <forums@verizonwireless.com>

[tikibar1]

Oh!  Sorry ... I misunderstood your issue. 

So your pics are sending, and the recipients receive them, but can't open them?  Are they getting errors?  Is it a certain type of phone, OS, or carrier?  Just trying to try and narrow down what the issue might be.

[ersafarz]

One of the recipients(my wife) has a galaxy s4 the other an older phone but

was able to receive pics from my droid bionic. My wife suggested using

hangouts instead of the regular Messaging app on the phone...not my

preference but tried it and still having the same issue.

When I send it gives a message "sending MMS"...could this be the issue if

she is using SMS app?

I would prefer to stay with the messaging app that came on the phone, but

willing to switch...just wondering why hangouts wouldn't work...isn't it

SMS?

On Fri, Aug 15, 2014 at 11:16 AM, tikibar1 <forums@verizonwireless.com>

[ersafarz]

Wife just sent message that there are no errors on her end but no pic files

either!

[vzw_customer_support]

I'm sorry this is happening ersafarz! Let's figure this out. When sending MMS, are you sending via Mobile Data/ 4G, or WiFi? Are you able to receive and open MMS on your phone? Please try clearing memory: http://vz.to/14LtxlA then restart phone. Once completed, please try again and keep us posted.

Thank you,
VanessaS_VZW
Follow us on Twitter @VZWSupport

[ersafarz]

I am sending a picture that i took with the phone via the standard text app

that came on the phone. I am assuming this is via 4G. Cleared memory and

restarted.

One of the recipients(my wife) has a galaxy s4 the other an older phone but

was able to receive pics from my droid bionic. My wife suggested using

hangouts instead of the regular Messaging app on the phone...not my

preference but tried it and still having the same issue.

When I send it gives a message "sending MMS"...could this be the issue if

she is using SMS app?

I would prefer to stay with the messaging app that came on the phone, but

willing to switch...just wondering why hangouts wouldn't work...isn't it

SMS?

On Fri, Aug 15, 2014 at 11:45 AM, Verizon Wireless Customer Support <

[ersafarz]

another recipient got the message "file corrupt"

[vzw_customer_support]

I'm sorry this is still happening ersafarz. I sent you a Direct Message. Please Follow me and reply.

Thank you,
VanessaS_VZW
Follow us on Twitter @VZWSupport