My Droid DNA's home, back, and app buttons no longer work or react when pressed. This happened randomly when I was using the phone Saturday afternoon and have since no longer worked. Can anything be done?

[callahan_214]

This is the second major problem I have had with this phone (first was the SIM card issue where I had no service because the software of the phone wouldn't read the SIM card, has been fixed by an update I downloaded in December).

I really would like to know what my options are, and if I am eligible to get a new phone. This has been by far the worst phone I have ever experienced and am disappointed that I am forced into a two year contract with a phone that has consistently failed me. I am a college kid who is going through job/phone interviews and it is very important that I can rely on my personal phone.

[vzw_customer_support · Accepted solution]

callahan.214,

If the home and back buttons are not working it has to be difficult to use the phone. Let's get that device working. Back up your phone and complete a reset: http://vz.to/1uBz20R . Before installing any applications test out the phone for a day to ensure it is working properly. Let us know how it is working.

BrianP_VZW
Follow Us on Twitter @VZWSupport

[SuzyQ]

Before trying a total reset, try a system cache clear. You won't lose any data or settings and it may fix it. Running the cache clear every so often is a good idea, as is rebooting now and then.

If all else fails, then go for the total reset.