Motorola Edge Plus Display Issues

[mrscudder]

I purchased the Motorola Edge Plus in July, 2020. After using the phone for approximately 5 hours yesterday, a dark shadow of greyish-black spots appeared along the left side of the display. Most of these spots disappeared after the device cooled down, but a small area of lighter shadow remains.  Is there a fix for this? 

[vzw_customer_support]

mrescudder, I am sorry to hear you are experiencing issues with your phone. I know how important it is to you. No worries, help is here. Just to clarify, did you use the phone for 5 hours non-stop?

DiaS_VZW

[Sugarfre]

• I've had the Edge + for about 3 weeks now, and about two weeks in there is now either a purple or greenish-grey shadow that shows up on the screen almost as an overlay to the main image. Some times is is not too noticeable, and other times in the last 3 days it has made the phone unusable for several minutes. What route do I have to go for a fix?

[vzw_customer_support]

It is important that your device works. When the shadows were on the screen, was the device noticeably hot to the touch? Did restarting it make any difference?

PeterP_VZW

[RebWid]

Restarting doesn't resolve the issue all the way. The phone is warm but not hot after about 15 minutes of use my phone starts to have a green tint and purple spots that just get worse over time.

[kevin_hackler]

I've had the same issues within a few weeks of having the phone. Verizon has been zero help and have said there is no warranty, which is a lie (there is a one year warranty on phones they sell). A couple of reps actually told me to file a fraudulent insurance claim on an undamaged phone! Verizon customer and product service has been in a steady decline for a number of years. My best advice would be consider another carrier as soon as you can.

[vzw_customer_support]

We certainly want to ensure you have a properly functioning device, screen and all! We are happy to help you here to get that resolved. Are you still experiencing issues with your screen?