Was updating apps and the phone restarted on it's own. ever since it stops at red eye screen during boot. Tried factory reset - doesn't help - same behavior. I can get to the boot menu but none of the options offer anything useful. Verizon support guys - Any ideas?
based on other posts, it looks like I may need to try a reflash of the phone. Does Verizon support officially offer any suggestions for that process? is there a legit source for the flash roms? what utility is suggested we use for this? There is no 'official' Verizon store in or near my town.
And you won't get it back. If doing a factory reset didn't solve it then support can't help you. I just had to replace my M because the only option Moto gives you is replacement for $149 if it's out of warranty, for a 14 dollar phone? BS. Moto has known about this problem since 2013 so I'm guessing there is no fix. Google RAZR M continuous boot loop and you'll find info and the options to try and get it to work. Mine stayed in boot loop. No one seemed to be able to tell me why. The Maxx has the same problem. I got a Turbo/ballistic nylon, not that impressed with it either. I don't think it was the app install, mine started rebooting itself for about two weeks, randomly, before it went into continuous boot loop.