I have a Moto X 1st gen running Android 4.4.4. When I go to System updates, it says "System update available" but when I select that it says "Your device's software is up to date". It has done this for the past several months. I know that Android 5 (Lollipop) has been released for the Moto X and was expecting it to show up as an update on my phone, and I believe that's what System updates is telling. But the phone isn't getting the update. How do I force the phone to get the pending update? I really don't want to do a factory data reset if it can be avoided.
It's great that you are looking to download the update for the Moto X 1st Gen. We always want you to have the best device experience. Click on this link: http://spr.ly/6580BEYLY; to update your device this way instead. Keep us posted on the outcome.
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The system update for Android 5.1 hasn't been released yet for the Moto X 2013 model.
I would suggest verifying you have the current version of 4.4.4 that was released 5/28/2015. http://www.verizonwireless.com/support/moto-x-update/
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I have tried both the OTA and using the Software Upgrade Assistant but OTA doesn't find the update as I described, and the SUA doesn't see my phone. I have the phone in MTP mode.
Verizon seems to take much longer on products where their private label (droid) competes. Maybe this time there are real problems. I count three failed attempts to bring lollipop to moto x first gen. The most recent was pulled two weeks ago. I'd rather have fewer bugs, but this is silly, Android M will be out in a few months. I fear we won't get it.
Good evening nreiter! I realize how important software updates are in maintaining the best performance of your phone. Have you tried the software repair assistant in forcing the update to go through? http://spr.ly/6582B1a12 or the last resort would be a factory reset: http://spr.ly/6583B1a1N Try these things and keep us posted. Thanks.
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!