Moto Display Issue- Droid Turbo

[savannahh]

I recently got a droid turbo and it was working perfectly. I have the Moto Display turned on. It was working perfectly and when a notification came up, I would hold down on it and it would show me a short summary, such as the subject of the email. Now, the notification comes up but when I hold it down, the summary doesn't come up. It just shows a blank spot.

Any Ideas?

Thank you!

[vzw_customer_support]

savannahh It can be alarming when device functions change. Let's gather more details. To be clear, when did it stop functioning? Are other notifications impacted or just  email?

SheritaH_VZW
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@VZWSupport

[savannahh]

It stopped functioning on Thursday the 12th? Somewhere right in there. It quit functioning on all notifications. I just used email as an example.

[vzw_customer_support]

Thank you for the clarification savannahh. Has there been any software updates since purchasing the phone? Was there any new applications downloaded right before this issue started happened? If you reboot the phone does it work for a while and then start having the issue again?


CandiceH_VZW
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[savannahh]

It does not work at all. I tried clearing the cache partition with the Motorola Customer Support and that didn't work either. It just stopped working without any changes.

[vzw_customer_support]

Thanks for the additional information savannahh! You indicate performing a Wipe Cacha Partition with Motorola tech support, this is a step short of doing  factory reset. Did Motorola recommend doing a hard reset? If not, please try it http://vz.to/1uY6UBO and test. **Uncheck at step number 3 - very important**

AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

[mielli1 · Accepted solution]

Hopefully you see this before doing a hard reset of the device.....

You may have set the option "More Privacy - hide notification details when using any screen lock."

This will display the exact behavior you are describing when using a lock screen other than swipe. Including PIN, password, facial, etc.

In order to change this setting: from your homescreen, tap the app drawer> swipe through to find "Moto" and tap to open> Tap the Gear icon (settings) in the top-right corner> Tap Display> Untick the More Privacy option.

Hope this helps!

[savannahh]

I luckily did see it before I did a hard reset! One of the apps that I had installed had automatically checked that box and it grayed it out. I had not even seen it!

Thank you!mielli1

[mielli1]

Great, I'm glad that worked out for you!