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More LG G3 lollipop problems like everyone else :-( HELP!!!!!!

mymichele_sv
Member

Okay - seems like common issues. HELP!

I'm an IT Spec that has TESTED cell phones for govt agencies before..I KNOW MY WAY AROUND PHONES AND OSs!

I've called tech support...been elevated...tried EVERYTHING!

I have no extra apps on phone, checked "battery usage by apps" - I have no games, no music, nothing on my phone -

just pictures and the same (paid for) screen saver that I had all before the update hit.

The tech guys have even scanned me. (AND I'm using the anti-virus software for the web)

Ever since the lollipop push my battery dies almost hourly. My phone is so hot it almost burns my face while talking.

It lags, freezes, "processes fail" and I'm talking MESSAGING AND PHONE CALL PROCESSES...not facebook or other 3rd party stuff.

I have tried safe mode. I have tried factory reboot. I have tried EVERYTHING.

When are you guys going to FIX THIS?

I used to love this phone! Now I'm lucky if I can get the camera up in time to take a picture - forget about even TYPING a message.

The KEYBOARD can't even keep up with me anymore - and I use ONE HAND!

Other providers have pushed out updates for other phones and I hear it's helping...when are we going to get ours?

Here's my MAIN complaint...

The G4 is out and my G3 STOPPED WORKING PROPERLY MONTHS AGO!!!...yet I'm stuck with it!!!

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Re: More LG G3 lollipop problems like everyone else :-( HELP!!!!!!

pherson
Leader

Explain to me the process you went through for the factory reboot. What steps did you take.

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Re: More LG G3 lollipop problems like everyone else :-( HELP!!!!!!

mymichele_sv
Member

I'm not in the mood to go thru the entire process...it's long. I have an email containing the steps

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Re: More LG G3 lollipop problems like everyone else :-( HELP!!!!!!

mymichele_sv
Member

well it's not long - long... only if you want to keep all of your data and move it all back to your phone without using "the cloud" or going to the store and trusting them. As you can see from my background...I don't trust server farms with my info :-(

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Re: More LG G3 lollipop problems like everyone else :-( HELP!!!!!!

pherson
Leader

And I don't trust that you know how to restore your phone. Goes both ways. Background or no background.

Re: More LG G3 lollipop problems like everyone else :-( HELP!!!!!!

mymichele_sv
Member

I followed the Verizon support email...AND had the guy on the (other) phone with me....

my phone is still a brick

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Re: More LG G3 lollipop problems like everyone else :-( HELP!!!!!!

mymichele_sv
Member

I'm looking for email now

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Re: More LG G3 lollipop problems like everyone else :-( HELP!!!!!!

mymichele_sv
Member

Transfer from the Device to a Computer

1.  Connect the device to a computer using the supplied USB cable.

1.  If necessary, select and hold thestatus bar (located at the top) then drag it down.


2.  SelectConnected as a camera.


3.  SelectMedia device (MTP).
NoteSelected when a check markNoteis present.


2.  Launch Windows Explorer.
NoteUsing the computer keyboard, pressWindows+E ( windows key logo+E) keys.
NoteAlternatively, right-clickStart then click Explore.


3.  From the Portable Devices section, navigate:XT1080 > Internal Storage.


4.  Utilize the computer to copy video or picture files from the following folders into the desired folder(s) on the computer's hard drive:

DCIM\Camera

Download

Movies

Pictures


5.  Disconnect the USB cable from the computer.

Transfer from a Computer to the Device

1.  Connect the device to a computer using the supplied USB cable.

1.  If necessary, select and hold thestatus bar (located at the top) then drag it down.


2.  SelectConnected as a camera.


3.  SelectMedia device (MTP).
NoteSelected when a check markNoteis present.


2.  Launch Windows Explorer.
NoteUsing the computer keyboard, pressWindows+E ( windows key logo+E) keys.
NoteAlternatively, right-clickStart then click Explore.


3.  From the Portable Devices section, navigate:XT1080 > Internal Storage.


4.  Utilize the computer to copy video or picture files into the appropriate directory:

Movies

Pictures


5.  Disconnect the USB cable from the computer.

How to do Factory Reset on device, it will erase everything. Make sure everything is backup.

1. From the Apps tab, tap Settings.


2. Tap Backup & reset.
NoteTo determine if an issue is caused by a third-party app,uncheck Automatic Restore.


3. Tap Factory data reset.


4. Tap Reset phone.
NoteIf presented, enter the current passcode or draw the unlock pattern.


5. Tap Erase everything.
NoteAllow several minutes for the factory data reset and reboot processes to complete.
NoteInitial Activation and Setup needed, follow the steps for setup.

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Re: More LG G3 lollipop problems like everyone else :-( HELP!!!!!!

Pat51
Member

Yes ! Yes! Ditto to all you said. VERIZON, FIX THIS!!!!!!

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Re: More LG G3 lollipop problems like everyone else :-( HELP!!!!!!

Pat51
Member

Surely you're kidding! I do not plan on going through all those steps. I just want my device to behave as it did before the update. When will the patch be sent???

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