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Missing photos after Lollipop update on Samsung S4

Member

I updated to Lollipop 5.0.1 on my Samsung S4.  I cannot find about 400+ pictures that were on my phone before the update.

Anyone have an idea where they went?

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Re: Missing photos after Lollipop update on Samsung S4

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Re: Missing photos after Lollipop update on Samsung S4

Customer Support
lavendarlion,

Update are meant to improve your phone not cause you headache. I completely understand how frustrating this must be for you. Did you notice the picture were delete right after the update? Was a specific picture folder deleted or was it just random pictures? Were the pictures saved on the memory card or the phone's memory?

JohnB_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Missing photos after Lollipop update on Samsung S4

Sr. Leader
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