MOTO X - Why can't I make phone calls without using speakerphone?

Abigail_1
Member

I have a Moto X.

I can no longer make normal phone calls; I have to put it on speaker mode to hear people or for them to hear me.

The speakers DO function, however - I can listen to music/google maps/etc, and I can also use voice-to-text. The only application I have found that they don't work for is in calls.

I have looked at settings, and the hearing aid compatibility option is unchecked (I had seen this as a fix on other forums, but it doesn't apply to my issue apparently).

Any other settings that might need to be looked at?

Thanks!!

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Re: MOTO X - Why can't I make phone calls without using speakerphone?

Ann154
Expert

Which generation of Moto X do you have?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: MOTO X - Why can't I make phone calls without using speakerphone?

Abigail_1
Member

I believe Gen 1

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Re: MOTO X - Why can't I make phone calls without using speakerphone?

Community Manager
Community Manager

That definitely seems odd and we're here to help! Have you attempted a Factory Reset on the device?  KleoL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: MOTO X - Why can't I make phone calls without using speakerphone?

pherson
Leader

That's exactly what is needed.

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