MMS messaging

[Andyhull]

I have a moto g and I am having problems receiving MMS messages. I can I receive then if I have my data on but when I don't it doesn't even tell me I have a message waiting to be downloaded. Also when I have my data and WiFi on at the same time I still can't recive MMS so if you guys could please help solve this problem with me I would appreciate it.

[vzw_customer_support]

Andyhull,

Help has arrived! Do you have a post pay or pre pay account? Are you experiencing issues with receiving messages from all users in those instances or just Android or iPhone users? Zip code? When did this issue begin?

EfrainM_VZW

Follow us on Twitter @VZWSupport

[Andyhull]

Thank you for getting back to me! I have a pre pay $45 account and I am having trouble receiving MMS from both android and iPhone. Also my zip code is 80550

[vzw_customer_support · Accepted solution]

Hi Andyhull

I'm so sorry your having issues. Unfortunately I can't access prepaid accounts. Please reach out to our friends at prepay at 888-294-6804.

JoeL_VZW
Follow us on Twitter @VZWSupport