exactly, I just thought everyone should know the whole background story. Because some uninformed Verizon reps are telling me that oh its just gone, but a majority of them are telling me that i am right, and in the mean time the line is going over its usage, and I just am so sick of this whole ordeal. I put that much information in the hopes that I could get a Verizon rep to comment on it so I have something more in writing to gather as much evidence as I can if need be. I just don't get why so many users on this forums are quick to assume (not you Bud) that I am just some ignorant whining Verizon customer who doesn't know what smartphones are or what data means. and develop with android for gods sake and I work in the network communications field I am not a clueless twit.
I read your OP, and I understand your frustration, but I guess my question is, IF this line is using that much data, and looking at the future of the industry, wouldn't at some point switching to the new plans help? I know it can cost more monthly, but honestly I wasn't really happy about the new plans either, but switched and now share 10GB of data between 2 phones and a mifi, which runs my computer and Directv and now have unlimited everything for the most part because I will never use 10GB a month, and I'm actually saving around 18.00 a month from before.
But this isn't the point, the point is that we wanted to hold on to the unlimited data, the evidence is there that shows we were able to, and for now I signed this contract for another 2 years of unlimited, I Know after that 2 years the unlimited data is going to be gone for good, but I will cross that bridge when I come to it, this two year contract that I am paying for right now is my main concern and it is just bad business practice to tell customers they can do something, and then end up having errors in their own system and give me a hassle as if I were some sneak trying to get away with something devious.
I understand that. I've actually worked in a cell phone store and have dealt with this exact situation time and time again, and honestly... alot of where the confusion comes from is the lack of support to the activation portals that are used when swtiching devices where there is a conflict of existing and new plans. We use to run into it alot and have had customers not upgrade and or leave the company becuase they were told something that MAY or MAY NOT be true, and the activation system will not support what is actually supposed to happen. Thats what happened to you it sounds like, just by them having to send in multiple request to have something reversed that the system won't allow them to do, where it was something they just missed in the original activation of the new phone to keep your existing plan.
I found the official statement from a rep here in the forum..
Please spread this around wherever you can to alleviate any miscommunication. Here is the official information that has been confirmed multiple times. I feel confident putting this information out there because it has been confirmed through leadership:
If you have unlimited data now and you pre-order before 6/28, you WILL retain your unlimited data. Here's why- During the ordering process, you choose features that will be activated. Those features are based on the current offerings prior to 6/28. Simply said, when you get your Samsung Galaxy S III, it will activate with the features that were chosen during the pre-order process.
Now if you process your pre-order on or after 6/28, your options will be limited to our current offers, and if you have an unlimited data package, you will need to choose a 2GB, 4GB, etc. data package. You do not necessarily need to choose the new Share Everything plan, but you will need to migrate away from unlimited data. This is unless you pay retail price for the device and do not enter in another contract with Verizon Wireless.
I certainly hope this clarifies things.
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Right and the reason they can't do it at the store is because that is an entirely different aspect of their information systems, I understand that each group of a major corporation has different hierarchies of security access, you can't access payroll when you are a teacher of a school who only has access to a schedule, just as they can't have regular store activation portals having access to inactive account features because if they just granted the wrong data plans to every tom dick and harry that felt entitled then they would be in a rut. However when I am being TOLD I AM entitled by so many Verizon employees, and told the same thing during activation and before activation and the same story is being told everywhere on other forums as well, it just leaves me with such frustration that the very thing I feared might happen DID happen, despite Verizon's constant assurances that it would not. I know that unlimited data is not going to be something that is possible in the future, by that point in time, I will cross that bridge when it comes to it. For now I just want them to honor the contract I signed...
I'll probably regret this, but ...
So, Sandman_CA, you admit you didn't read the whole post, but you still feel entitled to criticize it? And to make assumptions about the poster's intentions and motivations and even gender, all of which are completely wrong? And then make a childish modification to the OP's screen name?
Granted, the OP was massive and not fun to read, but it was based on detailed research and experience. Read before you flame would be my suggestion.
we go in July 16th and preorder the Galaxy S3 and she sets it up and puts the notes on the account to make keep it unlimited and she said Show this to the Verizon reps when you come back in to activate the phone when the preorder arrives. Well we do this, we get it activated and the line says unlimited excellent. In the month of August I receive a call from Verizon telling me that they would like to help save some money on the account by seeing if there are things like minutes that we are not using that much of so that they can reduce the amount of minutes per month to save money. In my mind I think great I would like to save money if we are not using all 700 of our minutes, but before she makes the changes I ask if this is going to effect any other part of my plan? namely the data. She tells me no not at all it is just going to reduce the amount of minutes each billing cycle, so I say ok great go a head then.
It's great that you were able to retain your unlimited data plan while upgrading, not many people were able to do so. I was not aware of them having a lower voice plan than the 700 minute plan unless it was through retentions. Verizon will hopefully revert you to your original plan.