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Losing service every night
manofsteel3288

Every night for the past 3 nights I lose service on both my phone til 4 am. I call customer service and I don't even get an answers. Never mind being credited for the lost of service and my time. When I lose service I can make or receive phone calls or use data. I want answers soon or I'm switching to at&t

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Re: Losing service every night
vzw_customer_support
Customer Support

You came to the right place for answers manofsteel3288. We don't want to see you go, let's look into this. What's your zip code? What device models are you using? How long does this problem last? What do you see in the service indicator?

AdaS_VZW
Follow us on Twitter at @VZWSupport 

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Re: Losing service every night
manofsteel3288

Zip code : 34606

Htc One M8 Android

The problem last usually 3-5 hrs

I see no signal symbol and the nit will go into just signal bars with not internet and roaming symbol

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Re: Losing service every night
vzw_customer_support
Customer Support

manofsteel3288,

Thanks for the info! After review, I was unable to locate any outages in the area. Have you tried rebooting your devices? Is your network mode set to LTE or global?

EfrainM_VZW

Follow us on Twitter @VZWSupport

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Re: Losing service every night
manofsteel3288

I power cycled both phones and it is set to Global mode.

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Re: Losing service every night
vzw_customer_support
Customer Support

manofsteel3288,

Good info to know. We encourage you to change the settings to LTE/CDMA. This will connect you with the right towers.

RobinD_VZW

Follow us on twitter @VZWSupport

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