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Lollipop

Ms_shell
Member

'm thinking about cancelling my service. LOLLIPOP has destroyed my phone. Is there anyway to undo the update to lollipop. My husband has an Iphone with AT&T and he spends most of his time on his phone doing things he wants to do. My data usage service comes on without me wanting it to, my battery life is now half, I'm forced to restart my phone because I get stuck in apps, and my phone stays hot. I used to watch 5 to 6 episodes of my shows on Netflix now it's only 3 before the I have to plug it in. I'm not sure how this can happen when this samsung note 4 is only 5 months activated. Could lollipop have been a virus hacked into my phone?

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Re: Lollipop

Snn5
Sr. Leader

Factory reset your phone and do not restore backups of apps or app data.  You cannot go back to KitKat.

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Re: Lollipop

Snn5
Sr. Leader

Factory reset your phone and do not restore backups of apps or app data.  You cannot go back to KitKat.

View solution in original post

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Re: Lollipop

What phone do you have? You can possibly do some "magic" that I can't discuss here, but I will try to point you in the right direction.