I apologize if you are suffering issues with the update. How long ago was the update performed? It can take two days for the battery to normalize. Were there any error messages during the update? We will help! BobbyN_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!