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Lollipop 5.0 is Horrid - I am writing the Verizon CEO -

Novice

This FORCED updated to Lollipop 5.0 from a working and happy version 4.4.4 Kitkat is unacceptable.  There are now over 1000 complaints just on this forum in the last 3 weeks. 
I suggest we all write to the CEO.  A simple OPT OUT option would go along ways to improve customer relations with a NEW OS update.  Always it should be optional. 

Lowell C. McAdam Chief executive officer of Verizon Communications

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Re: Lollipop 5.0 is Horrid - I am writing the Verizon CEO -

Sr. Leader

Then you need to bring it up with the manufacturers. Their warranty states for them to honor the warranty you have to be on the latest version. Also all their devices were "forced" to update regardless of where they were bought. Just some food for thought.

Re: Lollipop 5.0 is Horrid - I am writing the Verizon CEO -

Novice

What Warranty are you talking about?  I own my phone, I have Square Trade for a replacement phone if it is damaged, my phone is way over a year old and Verizon has already told me they offer NO warranty.   So again...WHAT WARRANTY are you talking about?  BTW the BRAND NEW Galaxy Note 3 at their store comes with : Kitkat 4.3. 

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Re: Lollipop 5.0 is Horrid - I am writing the Verizon CEO -

Sr. Leader

Back up your data and do a factory reset.  Make sure your phone has a good wifi connection until the update is complete.  Over the air, mine took an hour to download and another hour to install.

Note 3 would update as soon as it has service.  Mine is running 5.0 just fine.

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Re: Lollipop 5.0 is Horrid - I am writing the Verizon CEO -

Sr. Leader

Go into your box and read the information sheets.  One of them will tell you... The manufacturer handles the warranty and the carriers are only middlemen.  Manufacturers push out the update and dictate the warranty terms.  When you purchase and use their devices you agree to those terms.

The manufacturer chose to update their products, and if anything happens that's on the manufacturer to fix.  You can act like you don't know what a warranty is.  Doesn't matter if yours expired or not.  It is what it is and the terms.

Sure the Brand New Note 3 comes with 4.3, but those devices were made and NEVER TURNED at that.  If they are turned on the updates are waiting and after a time period regardless what version including overseas they will be updated.  If they were MADE AFTER the release date of an update it will always have the new version as they can put the new version prior to packaging.

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Re: Lollipop 5.0 is Horrid - I am writing the Verizon CEO -

Sr. Member

   I'd agree with you the lollipop saga is incredible to see. Verizon does have to take some responsibility and it starts at the top.

  You sending a single letter will do nothing. You need to get media outlets on board and they love a good story. Perhaps Product reviews and prices, software downloads, and tech news - CNET or a major newspaper like the NY Times to do a write up. There is much here to support your claim. Once this Lowell guy gets some media attention he will move or perhaps better he move on.

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Re: Lollipop 5.0 is Horrid - I am writing the Verizon CEO -

Novice

I hate to say this, but we can write thousands of letters and make millions of phone calls, and nothing will change. We are all stuck with this garbage of lollilop as long as we have our phones.

Corporate America is way too powerful to listen to any of us. They are all making tons of money, and that's business as usual. Bad update? Oh well, we have to deal with it. Every time there is a Google update, it's a major catastrophy.

Bottom line is, if verizon, google, and samsung really care about customer service of thousands of us having issues with the update, they would offer to either push kitkat back, which will never happen,  or figure out a fix.  Interestingly enough, I really don't see major blunders when Apple pushes it's updates through. I wonder why! 🙂

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Re: Lollipop 5.0 is Horrid - I am writing the Verizon CEO -

Sr. Leader

Yes they do. Just Apple people tend to post more often on Apple forums and really Android forums.

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Re: Lollipop 5.0 is Horrid - I am writing the Verizon CEO -

Member

my phone upgraded to lollipop now it overheats, burns my hand/ear and turns off on it own, opens apps when im not even touching it. when i do try to use it, it freezes and is so slow.

i am not pleased with this upgrade at all, my phone was working just fine before.

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Re: Lollipop 5.0 is Horrid - I am writing the Verizon CEO -

Member

Yes it comes with kit Kat 4.3, but my friend just bought one and was forced to do the same update.

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