Let's hear from YOU on your S5 & 5.0 update, normal, not working, I'm in trouble?

[vzw_customer_support]

seeburt, we're pleased to hear that the hard reset improved the performance of your device. Did you download a few 3rd party applications that you no longer want? If so, you can remove them in Settings>Applications>Application Manager>Tap the App to uninstall. However, if you'd like to prevent the upgrades, you will need to disable that in the Google Play market settings.   LasinaH_VZW Follow us on Twitter @VZWSupport

[Martyjean]

I am having the same problems as everyone else. I visited my local Verizon store today and the sales associate was very helpful. I am getting a new phone without the lollipop update. Thank goodness I can now go back to a normal working phone

[GalaxyClass]

You need to know however that at some point your replacement phone will want to update to a newer version OS. You need to postpone that update as much as possible and wait for 5.1 or higher.       At some point a server will auto install that delayed update to your phone.  You will have some time (2 to 4 weeks) to relax but at some point it will install. Hope this will help you and glad you getting another Working phone!     please keep me posted...        Galaxy Class

[ynggrsshppr91]

Everyone told me that the update would force itself. But I delayed the one on my Note 4 from November to February. It had to be declined daily but never force installed.

[GalaxyClass]

Verizon may be holding back on the force install with the current S5 nightmare..I don't know for sure , but under "normal conditions" the updates will auto install. 

[ShanaK]

I got to the point my phone was unusable. No network coverage and dropped text and calls. Verizon did replace the phone. I got a factory refurbished rolled back phone.  yes it will try to update. Ive set all update preferences to off, and i decline at every opportunity. Its not perfect but it works for now. And hopefully it wont force update until my contract is up. I'm back in love with my s5.

Still horribly disappointed in the way Verizon treated me like am idiot all the way up to the replacement. Man up, admit u messed up. People are more understanding when u admit it. So how many of you went through the whole. 1. Uninstall your apps, 2. Run in safe mode, 3 soft resets are the thing we have to try, 4. Well that didn't work how about a hard reset factory wipe..... oh the first wipe didn't fix it, let's wipe it again!

I get that some people don't trouble shoot their phones ever. But when u csr's hop on and we literally tell u we have already tried 1 through 4. Don't suggest the same crap. If u have to rely on a script u suck as a tech support.

[rovobay]

Still having huge problems.  everything is slow, drained battery in hours.  sometimes it runs cool and seems okay, and other times hot, and sluggish.  also loses a signal where I always have one.... grrrrr.  chats with Verizon have not helped anything.

[Trukker63]

I used to have the best phone I could have ever wanted.  Since the update, I basically have a brick.  Overheats during use, and recharging.  Every so often I get a popup telling me that,  "Unfortunately Contacts Has Stopped  Working."  I rarely open my contacts.  Apps are all laggy, and my battery life went from all day to about 4 hours.  On top of all this, I have to restart it 2-3 times a day to clear out RAM to make it semi-functional again.  This, to me,  is unacceptable from a company as large as Verizon.  I tried contacting support on Twitter, and got no help at all from that avenue.

[GalaxyClass]

As you found out Verizon is not dealing at all with this nightmare as of yet.

[GMSLEE]

Same here with my not-yet-updated-damn-you Note 4.  I learned with my HTC DNA: don't ever update unless you hate it the way it is.  Best case, they fix a few things, and remove the ability to root the phone later because you updated.  Worst case, it tries the update and bricks, and you get to appreciate the insurance you paid monthly for.  I now have the nuisance popup demanding I eventually give in and update the Note 4, but I'll decline until the cows come home, or until I can root my phone.

In a perfect world, you could uninstall any update, go back to the base OS that came with your phone, uninstall any and every app (including provider bloatware), and root if-and-whenever you liked because the provider wasn't dead set on controlling the device that YOU paid for.  That won't happen until a lot more people vote with their wallets.

Oh, and in a perfect world all phones would be powered by that doohickey that Iron Man runs his suits on.