Latest update (9?12) pushed from Verizon disabled my phone entirely?

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Droid Razr M- Power up goes directly to fast boot screen and does nothing, as long as it's plugged in the screen stays on. Says fast boot failure. 2 stores have attempted fixes to no avail.

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Re: Latest update (9?12) pushed from Verizon disabled my phone entirely?

Community Manager
Community Manager

dlc49, it's important to us that you have a working device. Did the store representatives attempt to hard reset that device? http://vz.to/1mmJuZs You can also reset that device by pressing and hold the Volume Up/Down button then press the Power button until the reboot screen appears.

LasinaH_VZW
Follow us on Twitter @VZWSupport

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Re: Latest update (9?12) pushed from Verizon disabled my phone entirely?

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Mine too.  I've re-booted the thing at least 6 times since the update was done this afternoon.  I'm ready to throw the phone through Verizon's window.  Nothing works for longer than a second, and that's after it takes 10 minutes to load whatever it is I'm trying to access.  So irritated.  Because the stupid KitKat update didn't do enough damage...now this. 

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Re: Latest update (9?12) pushed from Verizon disabled my phone entirely?

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http://m-support.verizonwireless.com/mobl/features.kb_63866.tp_2.html

If alt reset doesn't work you may need new equipment

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Re: Latest update (9?12) pushed from Verizon disabled my phone entirely?

Community Manager
Community Manager

dlc49, it's important to us that you have a working device. Did the store representatives attempt to hard reset that device? http://vz.to/1mmJuZs You can also reset that device by pressing and hold the Volume Up/Down button then press the Power button until the reboot screen appears.

LasinaH_VZW
Follow us on Twitter @VZWSupport

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Re: Latest update (9?12) pushed from Verizon disabled my phone entirely?

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After several attempts to restore and reset the rep concluded the update

killed my phone and sent a replacement.

On Sep 19, 2014 4:57 PM, "Verizon Wireless Customer Support" <

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