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LG Vortex - 3G random- not roaming
SarahJoeMaxC
Newbie
‎05-07-2012 08:58 AM

I have had LOTS of issues recently with my phone dropping 3G and going to 1X coverage. Or just nothing at all. This is a refurb phone to replace my prev lemon. So what's the deal? i have tried all the recommendations in the other posts. Under wireless & networks settings i have no Wi-Fi on, under mobile networks I have data enabled, under network mode I have Digital only Hybrid and under System select I have Automatic set.

So what is causing it to go out of 3G and how can I force it to connect again without shutting down and restarting? As I'm typing this i see it blink to 1X and back twice. I'm not in a new place since I got the phone a year ago, it is all the same. Just started this about a month ago.

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Re: LG Vortex - 3G random- not roaming
SarahJoeMaxC
Newbie
‎05-07-2012 09:24 AM

ALSO: have it set to all trips under roaming  (i have unlimited) and still blinks out. Checking Facebook is like watching paint dry; checking e-mail is a day long task and using Bing is like asking for an act of Congress. Do I have another lemon???

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Re: LG Vortex - 3G random- not roaming
Ann154
Community Leader
Community Leader
‎05-07-2012 09:53 AM

What is your PRL number? Go to settings > about phone > signal to find the information.

When was the last time you updated the Roaming List or reprogrammed the phone to the Verizon Wireless network? Dial *228, option 1 to reprogram and dial *228, option 2 to update your roaming list.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: LG Vortex - 3G random- not roaming
SarahJoeMaxC
Newbie
‎05-07-2012 11:14 AM

My PRL # is 52707

I have done the *228 option 2 about once a week since I started having the issue. I have not done the option 1. I also have never had my phone ask me to update software since the day I got it. My husband wonders if my phone is having problems because of that.

I will do the option 1 on *228. That doesn't factory reset or anything right...?   Here goes..

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Re: LG Vortex - 3G random- not roaming
Ann154
Community Leader
Community Leader
‎05-07-2012 12:11 PM

No it doesn't factory reset the phone. It does reset the phone's connection to the Verizon Wireless network and sometimes clear up issues like what you described.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: LG Vortex - 3G random- not roaming
SarahJoeMaxC
Newbie
‎05-08-2012 06:26 AM

The 3G seems to now by consistant but it is still sloooooooowwwww... I have been trying to connect to Facebook on my phone all morning. It just circles and circles and circles and then forces close. I have no idea if this is all connected or if it is just my phone doing something stupid.

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