LG Transpyre stuck on verizon logo. Keeps rebooting
ddelross
Newbie

I have an LG Transpyre that is stuck in a bootloop on the Verizon logo.  Does anyone have the factory image file I could flash via odin?

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Re: LG Transpyre stuck on verizon logo. Keeps rebooting
vzw_customer_support
Customer Service Rep
ddroby,

I appreciate you working with us to get this resolved. Place the phone in Safe Mode http://www.verizonwireless.com/support/knowledge-base-127466/ and then reboot the phone. If the issue still persist, the next step would be a hard reset http://www.verizonwireless.com/support/knowledge-base-127239/.

JohnB_VZW
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Re: LG Transpyre stuck on verizon logo. Keeps rebooting
vzw_customer_support
Customer Service Rep
Oh wow, ddelross. Sorry to hear about your LG Transpyre. Were there any updates performed prior to this happening? How long have you had the phone? It may still be under warranty.


NicandroN_VZW
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Re: LG Transpyre stuck on verizon logo. Keeps rebooting
ddroby
Newbie

I am having the same problem, what should I do?

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Re: LG Transpyre stuck on verizon logo. Keeps rebooting
vzw_customer_support
Customer Service Rep
ddroby, I know it may be frustrating not having a working phone at the moment. Has anything happened to the phone? Any liquid or physical damage? Was the software updated right before this issue started or a new app downloaded? Please try removing the battery and re-test. Please give us more details to provide with the best resolution. Thank you for your time and we look forward to hearing back from you soon.

CarmenT_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: LG Transpyre stuck on verizon logo. Keeps rebooting
ddroby
Newbie

Well I have removed some previously installed apps and tried a reset (not

factory reset), and it still reboots and freezes up on it's own. The phone

has not been damaged and only had it since December.

On May 7, 2015 5:15 AM, "Verizon Wireless Customer Support" <

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Re: LG Transpyre stuck on verizon logo. Keeps rebooting
vzw_customer_support
Customer Service Rep
ddroby,

I appreciate you working with us to get this resolved. Place the phone in Safe Mode http://www.verizonwireless.com/support/knowledge-base-127466/ and then reboot the phone. If the issue still persist, the next step would be a hard reset http://www.verizonwireless.com/support/knowledge-base-127239/.

JohnB_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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