Duplicate post - please see:
https://community.verizonwireless.com/thread/817829
Message was edited by: Admin Moderator
Ginabuonfiglioruth, I'm sorry to hear about the trouble you've been having. Sounds like your stuck between a rock and a hardplace trying to get connected with *611. Please reach out to our pre-paid team at 877-777-5759 from another phone so we can get you back in business.
BrianP_VZW
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