LG G3 Camera

[chopper08]

My phone's back camera has a spot that is showing up on the screen and I have tried to clean it by taking it apart and such. The spot is still showing up and I don't think it is dirty in any way, I think that something is broken or messed up. Has anyone else had this problem? I don't want to send in my phone and be without one for a week, and LG wants me to pay shipping as well which I don't want to. In the end I will if it is necessary, but I want to make sure I'm not crazy or there is a quick and easy fix. Please help!

[vzw_customer_support · Accepted solution]

This is definitely a problem we would like to help you with chopper08. Is the phone damaged (physically or liquid)? If the phone has not been damaged and is still under the 1 year warranty we can replace it with a certified like new  phone of the same model. I recommend visiting a store location to have them perform a hands on evaluation to tell you if there may be damage to the device.

KinquanaH_Vzw
Follow us on twitter @vzwsupport

[tbo27]

Yeah have it examined at a store if it's something covered under warranty vzw can send you another one. If it's physical damage you can file a claim and have it replaced for $99.

[Toad1977]

Why would it be replaced with a "like new" phone? Shouldn't it be a new phone?

[Ann154]

The phone you are sending in for warranty is a used phone too. Warranty replacements are always used devices.