Highlighted

LG G2 Lollipop upgrade sets phone to 1x

TubaOrNotTuba
Novice

After my G2 "upgrade" (man that seems to be a very loose term for Verizon of late) to Lollipop (5.0.2) yesterday, my phone shows me 1x coverage at home.  I also carry a Samsung S5 from Verizon (Lollipop 5.0) and it shows 4G.  I've power cycled, I've rebooted, I've put it in and out of airplane mode, no luck.  Several miles away from my home it will drop back into 4G mode, but 1x really sucks.  The S5 has had huge problems with it's Lollipop upgrade and I'm not sure why I expected LG's to be any different, but at this point Verizon pretty much ruined my G2.

Labels (1)
Tags (2)
0 Likes
1 Solution

Correct Answers
Highlighted

Re: LG G2 Lollipop upgrade sets phone to 1x

goalie127rt
Member

Snn5:  Good solution.  I popped the SIM card with power on, counted to 20, put it back in, then cycled the power.  Now I get 4G and have made and received calls.  Thanks for saving me a trip!

View solution in original post

Highlighted

Re: LG G2 Lollipop upgrade sets phone to 1x

Snn5
Sr. Leader

Have the phone replaced and start fresh with the update as soon as you power it on the first time.  Either that of Factory Reset the current phone.  The updates (not upgrades) should, at that point be much smoother.

Highlighted

Re: LG G2 Lollipop upgrade sets phone to 1x

TubaOrNotTuba
Novice

Except that even Verizon said that a factory reset won't fix this type of issue.  A factory reset resets the software settings on the phone not the ROM settings that interact with the antennas.  Also, the phone is out of warranty (purchased January 2014) so they're not likely to replace it either.  They are sending me a new SIM card to see if that fixes it, but if it doesn't then I'll be pushing for a replacement phone, though I'm not holding my breath.

0 Likes
Highlighted

Re: LG G2 Lollipop upgrade sets phone to 1x

TubaOrNotTuba
Novice

Except that even Verizon said that a factory reset won't fix this type of issue.  A factory reset resets the software settings on the phone not the ROM settings that interact with the antennas.  Also, the phone is out of warranty (purchased January 2014) so they're not likely to replace it either.  They are sending me a new SIM card to see if that fixes it, but if it doesn't then I'll be pushing for a replacement phone, though I'm not holding my breath.

0 Likes
Highlighted

Re: LG G2 Lollipop upgrade sets phone to 1x

Snn5
Sr. Leader

If a software issue caused a problem, then usually they send a replacement.  But then, I pay $3 a month for extended warranty, which covers software/hardware.

Highlighted

Re: LG G2 Lollipop upgrade sets phone to 1x

goalie127rt
Member

Same problem here...only shows 1X, and won't make or receive phone calls.

Is it possible to undo the upgrade?

0 Likes
Highlighted

Re: LG G2 Lollipop upgrade sets phone to 1x

Snn5
Sr. Leader

You cannot undo the upgrade.  If you are having issues with 1x, remove SIM and replace.  Easy first step.

Highlighted

Re: LG G2 Lollipop upgrade sets phone to 1x

goalie127rt
Member

Snn5:  Good solution.  I popped the SIM card with power on, counted to 20, put it back in, then cycled the power.  Now I get 4G and have made and received calls.  Thanks for saving me a trip!

View solution in original post

Highlighted

Re: LG G2 Lollipop upgrade sets phone to 1x

Snn5
Sr. Leader

YAY, sometimes the simple things work!  Smiley Happy

Highlighted

Re: LG G2 Lollipop upgrade sets phone to 1x

stef7
Sr. Member

I was going to suggest pulling the SIM too, but NOT with power on the device.