I just tried updating to Kitkat (as instructed by my phone) and got the error: "UIDs on the system are inconsistent. You need to wipe your data partition or your device will be unstable." and my only option is "I feel Lucky". I was not lucky! My phone is messed up now; I keep getting the message, "Unfortunately, Homescreen has stopped.". I can't do anything because that screen keeps popping up. How can I fix this?
Thanks,
Lisa
Aurapooh,
Software updates are a great way to enhance your device and we are here to help make sure your device gets updated successfully.
Is your device connected to Wi-Fi when attempting to update the software? What model phone do you have?
EfrainM_VZW
Follow us on Twitter @VZWSupport
Start a new topic or ask questions in the open forum.
