KitKat Samsung Galaxy s5???

Novice

Does anyone know if KitKat is affecting the new samsung 5's too?

Phone goes to sleep mode and won't come back on. Have to pull battery

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Re: KitKat Samsung Galaxy s5???

Leader

i haven't had any issues with kit kat & batt life is better.

it's something in settings.

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Re: KitKat Samsung Galaxy s5???

Customer Support

chettah15,

I am sorry to hear about the issues you are having with your phone not waking up out of sleep mode. Does this also happen when you manually lock the device? Have you tried to place your phone in "Safe Mode" and test? Please try this... http://vz.to/1hQYxZ0

LindseyT_VZW

Follow us on Twitter @VZWSupport

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