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Just bought an unlocked surface duo and cannot receive texts.

Member

Just as the title says, picked up a duo today and haven't been receiving text messages. I have LTE connection, i am receiving phone calls, emails etc and i can send out texts. i am just not receiving any. any.

 

I came from an iphone but i have already disabled imessage and facetime as well as deregister my phone number from imessage.

 

any help is appreciated thank you!!

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Re: Just bought an unlocked surface duo and cannot receive texts.

Customer Support

Hello, we can look into this for you. Please send us a Private Message.

 

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Re: Just bought an unlocked surface duo and cannot receive texts.

Member

Hi - I'm having the same issue...

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Re: Just bought an unlocked surface duo and cannot receive texts.

Sr. Leader
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Re: Just bought an unlocked surface duo and cannot receive texts.

Customer Support

I appreciate you taking the time to troubleshoot. To confirm the Duo is active on your Verizon Wireless account? 

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Re: Just bought an unlocked surface duo and cannot receive texts.

Member

Me too spent the entire day trying to figure this out! 

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Re: Just bought an unlocked surface duo and cannot receive texts.

Customer Support

We are sorry to hear that this is an issue for you and want to make sure you are all set to receive text messages. With regard to this option has this always been an issue for you? Are you able to make calls and use data services?

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