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JUST what was the update i got if not new OS update????

gagcas2
Member

Ok so i have the note 2....after the last update i got back at beginning of year that took me to 4.3, i have now been getting unstable network connection...text alert tones going back to default, which is no sound at all, all by itself, and a few various other glitches.  i loved my note 2 up until this point.  been to Verizon numerous time.  did a soft reset, hard reset, factory reset and had the phone shipped in and gotten a nice knew certified pre-owned phone in return.  none of them fixed it.  was hoping with the new kit kat update rolling out it would fix this all.  so last night me and my hubby both got an update alert(he has S3).  i was thinking yay finally.  installed the update and lo and behold we are still at 4.3 OS and no problems fixed.  so WHAT was this update we got, when is the new update due, and how am i supposed to fix my glitches...which by the way are VERY wide known through out the Verizon community with ALL types of phones.  so do not tell my its my router.  because no matter where i am i still get the unstable network message.  im ready to go to Verizon store and give them an enema with my phone

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Re: JUST what was the update i got if not new OS update????

vzw_customer_support
Customer Support

gagcas2,

I want to make sure that we get your phone up and running in tip top shape. With the latest updates here is what it was for: http://vz.to/1ma38op This is no word yet as of when the Kit Kat will be released for the S3 and the Note 2. You can always stay informed by following this link: http://bit.ly/n5snpq Let's try this step with the unstable network. Go to Settings, Wi-Fi, Tap the Menu Key(to the left of the home button), Select Advanced and it's called 'Auto Network Swich' go ahead and uncheck that if it has a check mark there. Once you have unchecked it, power off the device, leave it off for about 5-10 seconds and then power it back up and re-test. Please keep us posted.

Kevin_R

Follow us on Twitter @VZWSupport

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Re: JUST what was the update i got if not new OS update????

vzw_customer_support
Customer Support

gagcas2,

I want to make sure that we get your phone up and running in tip top shape. With the latest updates here is what it was for: http://vz.to/1ma38op This is no word yet as of when the Kit Kat will be released for the S3 and the Note 2. You can always stay informed by following this link: http://bit.ly/n5snpq Let's try this step with the unstable network. Go to Settings, Wi-Fi, Tap the Menu Key(to the left of the home button), Select Advanced and it's called 'Auto Network Swich' go ahead and uncheck that if it has a check mark there. Once you have unchecked it, power off the device, leave it off for about 5-10 seconds and then power it back up and re-test. Please keep us posted.

Kevin_R

Follow us on Twitter @VZWSupport

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Re: JUST what was the update i got if not new OS update????

one-off-customer888

Their ganna give you the same run around bs they gave me when VERIZONS update messed up my S3. Verizon wouldnt even admit there was a problem even when It was posted all over here, their forum for three weeks. Then they finally admitted it when they had a "fix" THREE WEEKS LATER!!!! Verizon is a shit company and I cant wait to leave. Sprint already has the kit kat update for the note2 and S3., The problem is verizon wants to add all kinds of bs extras like a mp3 downloader blocker so you have to buy ringtones and music from them. Its a scam

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