Issues with Knox
SaeS
Newbie

My Samsung Note 4 screen goes black when I launch Knox. Only notification bar is active. The only way to get out of the black screen is restart the phone. This issue started as soon as I did the software upgrade (N910VVRU2BPA1) pushed by Verizon.  Any ideas?

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Re: Issues with Knox
vzw_customer_support
Customer Service Rep

SaeS, let's get your Applications running again. Have you checked the Google Play Store for app updates?

EstebanP_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!


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