Is this an invasion of privacy???

[pittsboro]

If while upgrading your phone, a verizon store rep inadvertly puts someone else's photos on your new phone. Would this be considered an invasion of privacy? Also, does this not beg to ask the question who could also have access to your photos or other data?

[budone]

I say the word, 'Inadvertent' is the key. Obviously a mistake.

If you leave your SIM at a VZW store after an upgrade (This would be how pix could get on the wrong phone, not a USB transfer) then shame on that person.

[pittsboro]

Basically what happened in a nutshell....

We go to verizon store with our old phone equipped with an sd card, upgrade to a phone that does not have an sd card. they take both phones, return with new phone and sd card from old phone. The new phone has someone esle's photos on it.

[demmo86rt]

That's why you always factory reset the phone and format/remove the SD card before I return it.

[pittsboro]

How would a factory reset help? We were upgrading to a brand new phone. Verizon was to transfer data from our old phone to the new phone which does not use an sd card. I have my sd card and if I factory reset the old phone before the transfer it would erase everything before they could put it on our new phone.

[rcschnoor]

A factory reset DOES NOT erase an SD card.