Back in January 2012, LG annouced that the Spectrum will get ICS update in the first half of 2012. Verizon also announced at least twice through their newsroom that Spectrum will get ICS update. But now thousands of frustrated Spectrum users have found out that they have been lied to, both by LG and Verizon - first half of 2012 has come and gone and no update for the Spectrum.
Verizon and LG both have been very silent on this topic. Users' questions here remain unanswered. Why? Just stop playing games and let us know if this update is coming to our phones or not.
Ive read that the ICS software update for the LG Spectrum Android4.0 is already complete. Their just waiting on Verizon to give the GO. But seems like Verizon hasnt done much to get the update out there. I am disappointed at the fact that the Droid Razr has already gotten their ICS update, and the LG Spectrum hasnt!!! Verizon has definitely been silent about this topic and are frustrating Spectrum users, including myself. Im starting to lose my trust/hope in Verizon. What happened to its customer service?
Can a Verizon representative answer some questions regarding this issue?!
It looks like if Verizon doesn't see $$$, it won't matter even if it's the mother of Verizon CEO complaining. Not releasing the ICS update for Spectrum is a false advertisement / claim since Verizon announced it multiple times through press releases. But do they care about ethics? NO. Do they care about their customers? Not if it doesn't involve $$$ for them.
I have no proof of this, just a hunch. My feeling is that the ICS update for the Spectrum won't be released until after the Spectrum 2 is released, which will have ICS natively. Releasing it for the original Spectrum would undermine the sales impact of the Spectrum 2 as current Spectrum owners wouldn't see a need to buy the new phone. It's all money driven, of course, but even the Spectrum 2's sales will amount to a trickle compared to the millions of iPhone 5's that Verizon is trying to crank out as quickly as possible. There have been numerous leaks about the Spectrum 2 and I expect to see it once the initial iPhone 5 blast has passed. I always advise people to never buy a phone based on promised OS updates as what you have may end up being all you get. There's little incentive (and no money) for carriers to update phones when their sales lifespan is so short.
More than likely, people would not be upgrading from Spectrum to Spectrum 2 because they only purchased the device in Jan or Feb. Anyway, the Spectrum was listed as having ICS as a key feature in the 2nd QTR. To fail to deliver that would be a breach and also false advertising...
More than likely, the failure to deliver would impact future sales of other phones, not just the Spectrum and Spectrum 2 as more and more people realise that VZW and LG are not supporting their devices.
Think bigger. Releasing ICS for the Spectrum would hurt sales of other more expensive smartphones that already have ICS. I believe this is a concerted effort by Verizon Wireless to keep sales up for the devices that currently have ICS.
Would you buy a MOTO Razr Max for 249 or a GSIII for 199 if the Spectrum had ICS and was priced at 99? The Spectrum is not a flagship smartphone. Every Verizon store I've been in, the sales people are pushing the Razr or the Samsung Galaxy S3.
I believe the delay in ICS is Verizon Wireless and is a business decision. Again Screw the customer to increase our bottom line.
SO... I received a call from Verizon customer relations in regards to this device AND how I was mislead in the OS AND how I would have taken the option of the Motorola Droid 4 over this thing had I have known since they were offered at the same price. The lady, Tracey Wheldon, ultimately dismissed me saying, "Despite all that happened, we won't do a trade of device just because of what has happened. I'll reply to the Better Business Bureau with this answer." With that said, I'm going back to http://www.expansys-usa.com/ to purchase phones and keeping Verizon out of the loop for any commission. I'm done with verizon.
Good God, I'm so glad I got rid of my Spectrum when I found out how badly the keyboard responded (back in January when I upgraded.) I exchanged it for a Galaxy Nexus and I just got Jelly Bean. My sympathies go to those who think that LG cares about customer support.
This is a question I also have asked. Never answered. So, I've become a pessimist and have to say that the LG Spectrum will get ICS at about the same time that hell freezes over. Even though the LG Spectrum was built to receive ICS, I strongly doubt if it will ever get it. I do know one thing, even though I have owned two LG phones and liked both of them, the Spectrum being one, I will never buy another LG phone, or any appliance made by LG, again.