Yes, ,my son wanted a new phone. I had agreed to upgrade the phone, But I do not agree to allow Verizon to change my plan. I pay my bill automatically every month on time, every month. It is automatically deducted from my account. I AM A GOOD CUSTOMER VERIZON. I have a daughter in college, and a son in high school. I like to know what my bill is every month, for the past 36 months.
I can not for the life on me understand a policy that turn me away as a costumer. I would not buy the phone from verizon for anything now. I am considering changing phone carriers because of this. I was expecting to spend 400 dollars for the phone and supplies. And was told there was not way they could help me unless they were willing to change plans. Boy, verizon I guess you think you are big enough to push your customers around. I did not accept your deal.. I walked out of your store without a phone, and wondering why on earth anyone would be bullied around like this. I will buy another phone for my son, but it won't be from verizon.
Verizon, you were willing to charge me for a smart phone package for my son, before he had a smart phone. But, I guess that was okay as long as I was willing to pay it. Please notice, the economy is not good. People are having to cut out alot of extra expenses. I am a single parent. I am going to look at the policies of the other carriers in the area.
I was willing to buy the phone at the upgrade price, and spend money in your store for the accessories needed. But, I want to know what my phone bill is every month. Is that so hard to understand. A budget.....
Verizon, You are a huge company, and this a terrible policy.
WHY????????
