I just bought a Samsung Stratosphere can't get 3G/4G connection
yjennings
Enthusiast - Level 1

I just bought the Stratosphere 2 days ago and it was fine, but then this morning I couldn't get a 3G or 4G connection. I took it to the Verizon Wireless store I bought it from and they did a few things to it, and it was spotty.  Lady came back and told me that the service was down in the area.  Ok, so I went home and called Verizon Wireless and talked to a person on the phone and she had me go through alot, took out the battery and the card, put it back in...ect. In the end she told me that the service that was out was for business accounts and that mine shouldn't be down.  She suggested that I go back to the store for a replacement to swap it out, which I did, and the customer service was lackluster to say the least. Anyway, he gave me the new phone, it didn't work in the store and he said that "the service was down".  OK, so I went home fuming, but I don't understand why, if the service is down, and I restart the phone, do I get the 4G at the top of the phone for about 20 seconds and then it goes away never to come back, unless I restart the phone again?? I have only had it for 2 days and I'm regretting my purchase and foresee just returning it, paying the restocking fee, and moving on to a non-contract phone with another company.  Anyone else have a similar problem? It's my first smart phone too.  Not good!

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Re: I just bought a Samsung Stratosphere can't get 3G/4G connection
DougNAZ
Newbie

I just deleted a battery app based on other comments here and my 4g came back.  I have had the app for about 4 weeks and it has caused my no problems, but over the last three days I have not had any connection except when I was on WI-FI at home or work.  I called today and the CSR was really nice and suggested a few things but nothing she said to do help.  I just read about someone having an issue with the battery app, deleted mine and the 4G light came on at the top of the phone.

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Re: I just bought a Samsung Stratosphere can't get 3G/4G connection
ajburr
Newbie

I'm also having issues with 4G LTE.  My phone only ever displays 3G.  I bought the Stratosphere because it was 4G and I have yet to see it actually use that.  I don't know anything about a battery app though.  Any ideas?

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Re: I just bought a Samsung Stratosphere can't get 3G/4G connection
Dave-in-Decatur
Specialist - Level 2

Is Verizon 4G fully rolled out in your area? A number of people have expressed disappointment that they bought 4G phones and then Verizon didn't really have 4G up and running in their location yet. Are other Verizon 4G phones getting 4G there?

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