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I have an LG G2. Have only had it a week. It was lagging and freezing constantly. Was going to send it back but my son dropped it yesterday and put a small crack at the top corner which makes the WHOLE top half of the screen not work. I really don't want
Jeslymae
Newbie
‎07-07-2014 08:25 AM

I want to send my LG G2 back. I've only had it not even 2 weeks yet. It freezes and stops working all the time. However, my son dropped it and put a small crack in it yesterday. I don't want to file a claim and get a refurbished one. What do I do?

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Re: I have an LG G2. Have only had it a week. It was lagging and freezing constantly. Was going to send it back but my son dropped it yesterday and put a small crack at the top corner which makes the WHOLE top half of the screen not work. I really don't w
LenaA_VZW
Verizon Employee
‎07-09-2014 02:29 PM

Jeslymae we'll find the best option to get you back in action! Since the device is damaged then it is unable to be returned. Insurance is the recommended solution to have the device replaced by visiting http://bit.ly/07CrqPK

AshleyS_VZW

Follow us on Twitter @VZWSupport

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