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I cannot send or receive text messages on my Moto E. Help!

Member

Phone is new and the default Verizon Text messaging app worked well. It has suddenly stopped working and cannot receive or send text messages. I am on an unlimited text plan. airplane mode is off.

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Re: I cannot send or receive text messages on my Moto E. Help!

Member

Turns out that texting was turned off at network somehow..customer service reallllly helped getting it all set back correctly.

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Re: I cannot send or receive text messages on my Moto E. Help!

Member

Are you using Message+ or Hangouts? I forgot what the the default was for the E.

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Re: I cannot send or receive text messages on my Moto E. Help!

Member

I have Message+ as default.  But neither Message+ nor Hangouts will send or receive text messages.

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Re: I cannot send or receive text messages on my Moto E. Help!

Member

There is a separate Google Messenger app that is supposed to a SMS/MMS replacement if I recall correctly. Unless you turn on text messaging on Hangouts by default, I don't believe you'll be able to send or receive through there anyway.

Are you receiving any errors messages when trying to send from Message+?

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Re: I cannot send or receive text messages on my Moto E. Help!

Member

Yes. It tells me "Failed" for every message I try to send.

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Re: I cannot send or receive text messages on my Moto E. Help!

Member

Have you attempted to clear the data/cache for that app? You can access it from Settings>Apps>All>Message+>Clear Data.

This will delete all current text messages but may fix your issue.

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Re: I cannot send or receive text messages on my Moto E. Help!

Member

Cleared data....still failed.   Do I need to do a factory reset or something along those lines?   

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Re: I cannot send or receive text messages on my Moto E. Help!

Member

If you've tried other messaging apps such as the mentioned Google Messenger (Messenger - Android Apps on Google Play) with no luck, I would try a factory reset.

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Re: I cannot send or receive text messages on my Moto E. Help!

Member

Thanks. I will try that.

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Re: I cannot send or receive text messages on my Moto E. Help!

Member

ok. did a hard reset and set up phone. went to open Messaging+ and got the following:

Undelivered Message. Unable to Send. and message shows as failed.

Any ideas?

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