I am trying to transfer pictures and music from my phone to my computer, and when I connect my phone, it says Device not installed correctly. I can not see my files or nothing. What can I do?

[Mony323]

I am trying to transfer pictures and music from my phone to my computer, and when I connect my phone, it says Device not installed correctly. I can not see my files or nothing. What can I do?

[Tidbits]

What device and did You install the drivers as administrator?

[firesafetybear]

What device do you have? You might not have the most recent drivers for it to install.

[Mony323]

I have the Samsung galaxy 3

[firesafetybear · Accepted solution]

Try downloading these http://www.samsung.com/us/support/owners/product/SCH-I535MBBVZW

or searching for it here Verizon Wireless Cell Phones - Verizon Wireless Accessories | Samsung