Verizon,
Nobody.. and I mean NOBODY is buying your crap. You don't update to the latest software in a timely manner. The entire planet has the KitKat update for Android and you don't under the guise of better experience. That is crap, everyone else can do it but you, you are inept.
Additionally, you are the most expensive by far and the guise of biggest network. I really don't care about the biggest network, I use a very small percentage of it so this is no excuse. AND if you are the biggest how come EVERY carrier can beat you on price and get updates out faster?
Your new tiered plans "Family Share" crap.
I do how you still charge me for data, voice, and text.. even though at the end of the day these are all just data packets across your network. I love being charged three times for the same service though.
You want to really be the best, then change your ways.. but I am done waiting around for you.. this contract ends and I am gone.
I have over 1000 users in my business. I've been activating new android users on Verizon's competitors for this very reason. When it comes down to it, in major cities it matters much less what your carrier's nationwide network looks like - you get service in the city and at home, and you don't travel, so who cares. I'd rather the phones I deploy be on the latest version for compatibility with my MDM and end user usability. If Verizon ever catches a clue, they'd see that.
You are doing it in one of the best ways with your pocket book. It will be sometime before that all gets back and VZW figures all that out but when Verizon shareholder start seeing less return for their investment those shareholder will start making changes in VZW. I am a shareholder and when I start seeing dividends going down I start asking why and think about dumping the stock for something better.
After 20 yes TWENTY YEARS being with Verizon I to am done with their cell phone business. I have had nothing but problems with my "new" Droid, which I was "steered" to by a tech who told me what I should have not what I chose, my weakness was to still trust the employee had the best interest of their customer at heart. Brewhahaha! Boy what a error that was on MY part. I got a phone that has been defective from the moment I turned it ON.
I first had home service with Verizon for many years...then wifi....then the bundle. Great, all I can say is as this company has grown, they have fallen apart on their customer service and their policies. Their nothing more than yet another CORPORATE mentality company whose bottom line is PROFIT.
My droid arrived, it would not hold a charge...it would not always take a preference I chose...it would change things on preferences on it's own (wondering if my phone is like that car in the movie "CHRISTINE") and was encouraged to keep using it, I just either didn't understand the "smart phone" ...or my age was allowing them to think I could no longer learn to use anything other than a rotary phone. One tech actually told me to take the battery out and reset the phone, hmmm...sure right and ruin the phone? RIGHT...who trains these people???
Verizon is no longer any resemblance of the once good company it just to be.
Today my day was horrible. (your just lucky I told blab on about the last three months dealing with them!)
Having just spent the majority of my day being transffered from one department to the next (seems they now have to transfer you if there is something as simple as adding an e mail to the order that was cancelled in error by the way to replace the lousy dysfunctional Droid I got) no one person can do what ever your account needs. Half way through my completely messed up day, I got so tired of this syrupy fake responses telling me to have a wonderful day and enjoy the rest of my day..and it was a pleasure to serve me.... after way to many transfers to other departments...they started sounding like they were recorded bots...or flight attendants. I just had to ask them if they served peanuts and cold drinks. HARD LIQUOR?
So now I am waiting for my "reburbished" droid. (again)..checked on why I had not gotten it...it was cancelled flagged by "fraud". WHATTT? Fourth time I have ordered something and this has happened, and no e mail asking me to contact them. I live in a senior gated community and they are trying to tell me "someone in your gated community attempted to commit fraud" so MY order gets flagged. (half the seniors in this gated community are half dead the others are either in Palm Springs or traveling...and the one who are slightly mobile...might not remember how to even get to the mail room .and back to their house..granted UPS requires I SIGN for the phone...but impossible since they flagged and did not send the phone out. So, here I sit, wondering after three months of dealing with these (not so funny) clowns and gain absolutely NO satisfaction, except to say....adios...when my contract ends. AT&T hopefully is better, but who knows..this phone situation may be the death of me yet..and in the end VERIZON will not longer have to waste their time or mine transferring me to try to get a 1. working phone 2. my order actually processed correctly 3. have to re-educate their techs.
I no longer TRUST Verizon, I no longer believe they have the interest of their customers at heart. (what heart?) and about the only thing I don't understand is they sell me a phone, then a package to buy time...but also $30.00 a month fee to connect to their lines? Shouldn't that rather come with the package deal??
Signed..done with Verizon squeezing me two ways to Sunday. I just hope some other company comes in with a plan to beat the socks off these top providers of cell services in the states...and I'd like to just sit back and watch the huge exodus of people leaving. The pickens are ripe to do just that.
They never really try to make your issue go away they just want to give you those canned responses and then either pass you on to the next desk hoping somehow you might get disconnected and discouraged enough you won't call back or at least if you do call back you might be routed to a different call center. Sorry to hear about all your issue's. I can't help with those but really do hope you can get it taken care of and move to better day.
japetty,
We love having you with us and certaily don't want to lose you. I understand how eager you are to get the software update, so are we. Currently, there is no official date for the release, but you can stay in the loop with these alerts http://bit.ly/1pyBQXd about upcoming launches.
AdaS_VZW
Follow us on Twitter at @VZWSupport
Don't think you mean to address this to me as my comment did not refer to anything close to what your canned response states. You really should read things a bit more complete before you click on the respond link. The alerts link you left for me is usually after the fact news anyway so it is not much help to your customers.
Isn't that just like the example I used in my "protesting how verizon is treating us, their most valuable item, THE CUSTOMER. You can sing your song around the world how your service are the "best in America". Like the C.S. Rep who told me to take the battery out of my droid phone to reset it....the guy that answered you Japetty, they have it all wrong. Note they didn't answer my complaint at all...just confused yours. duh.
I have a new cord now (sent supposedly complimentary but don't think I am not keeping tract. Would have been nice to have had the Rep. who goofed and answered your post incorrectly ...had actually addressed my complaint.
Been a while since it has been any other way. They did the same thing in another thread I was commenting on about my bt earpiece disconnecting on its own from my S4. When I used it with my S3 it worked fine. CS just hijacked the OP's thread with me and is not giving me any answers just asking me questions and it is 3 different CS agents. Don't make sense to me
Start a new topic or ask questions in the open forum.
