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I've had the Red for a couple of months now and it seems to get worse by the week!!
ISSUE #1 My fingerprint scanner completely disappeared off my phone, it's not in my settings at all anymore! It started with an error message when I tried to use the fingerprint scanner and within 24hrs the entire software had seemingly disappeared completely from my phone.
ISSUE #2 Max volume on speaker is almost impossible to hear when listening to music or watching Netflix, YouTube, Hulu etc.
ISSUE #3 When trying to use speaker phone during a call the call goes completely silent for both parties.
ISSUE #4 No incoming call volume! I've literally checked and tried every possible problem and solution for this to no avail. I have sound for EVERYTHING except incoming calls. It vibrates and the light blinks but no sound.
ISUE #5 I have random calls incoming and outgoing where the other person can't hear me It happens mostly when I have an incoming call, the caller can't hear me but I can hear them.
ISSUE #6 Software won't update! It says the last update was December of 2018.
If anyone can help me with any of this I'd greatly appreciate your help!!!
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Has these issues been taken care of
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No darlin none of the issues have been resolved. I have factory reset the phone many times as well as reading through and trying all trouble shooting guides tips and tricks.
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JenNicole, help is here for you. We appreciate all the troubleshooting that you've done. Having a phone that is trouble-free is our goal. I've sent you a Private Message so that we can gather much-needed information to assist you further. Please message us back in the Private Message to continue. AliciaD_VZW