I've had the Red for a couple of months now and it seems to get worse by the week!!
ISSUE #1 My fingerprint scanner completely disappeared off my phone, it's not in my settings at all anymore! It started with an error message when I tried to use the fingerprint scanner and within 24hrs the entire software had seemingly disappeared completely from my phone.
ISSUE #2 Max volume on speaker is almost impossible to hear when listening to music or watching Netflix, YouTube, Hulu etc.
ISSUE #3 When trying to use speaker phone during a call the call goes completely silent for both parties.
ISSUE #4 No incoming call volume! I've literally checked and tried every possible problem and solution for this to no avail. I have sound for EVERYTHING except incoming calls. It vibrates and the light blinks but no sound.
ISUE #5 I have random calls incoming and outgoing where the other person can't hear me It happens mostly when I have an incoming call, the caller can't hear me but I can hear them.
ISSUE #6 Software won't update! It says the last update was December of 2018.
If anyone can help me with any of this I'd greatly appreciate your help!!!
No darlin none of the issues have been resolved. I have factory reset the phone many times as well as reading through and trying all trouble shooting guides tips and tricks.
JenNicole, help is here for you. We appreciate all the troubleshooting that you've done. Having a phone that is trouble-free is our goal. I've sent you a Private Message so that we can gather much-needed information to assist you further. Please message us back in the Private Message to continue. AliciaD_VZW