How to get past red screen on Galaxy s4?

[nicklynne]

I tried to restart my phone this morning and it is now stuck at the red screen that says "Verizon".  Any suggestions?

[Snn5]

Have you rebooted?  Does it do this each time you boot?  Try holding the power button for several seconds to restart if stuck.  Some Samsung Galaxy phones use the power+volume down.

[nicklynne]

Thank you for your reply - Nothing happens when I press power+volume up+home or power+volume down.

[Snn5 · Accepted solution]

Remove the battery and let it sit powered off for a few minutes?

[Snn5]

If that doesnt work, maybe a factory reset.  Powered off: hold vol up+power+home key.  Should boot into recovery mode.  There you can reset the device.  Unless you just have to do so right now, hold off, maybe someone with a better answer can chime in before you lose all your data on the phone.

[nicklynne]

Removing the battery worked - I have had this phone for over a year and didn't realize I could do that.  Thank you Snn5!!