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How to get back Verizon Visual Voicemail?

Member

I have a Moto z2 Play and it's been having some issues lately. I rebooted it and the Verizon Visual Voicemail app disappeared completely, like I can't find it in my apps at all. Couldn't find it in the play store, so I got a link to it from someone else and it says my device isn't compatible with this version. I cleared the play store cache and data and restarted it and still get that error message. Found another post where they said to clear the cache and data of the app itself to fix this problem, but my phone doesn't think the app is on my phone anymore for some reason. Anyone know anything else I can try? Thanks!

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Re: How to get back Verizon Visual Voicemail?

Expert

It is possible the application was updated to no longer be compatible with your phone model. I would suggest emailing the developer using the email address from the Play Store listing asking for why the application isn't working anymore. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: How to get back Verizon Visual Voicemail?

Member

Thanks but this is the stock voicemail app that comes with the phone and hasn't been updated since 2015, so that's not the problem. This is an android problem with my phone specifically.

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Re: How to get back Verizon Visual Voicemail?

Expert

Even a application that came as stock with the phone will have a listing on the Play Store. You should be able to find it via the web version of the Store from a computer and not your phone. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: How to get back Verizon Visual Voicemail?

Member

Yes. The play store is where I'm getting the not compatible error message. It's the Verizon Visual Voicemail app last updated in 2015. This app worked fine before I rebooted.

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Re: How to get back Verizon Visual Voicemail?

Novice

It's not even showing when I search the store.  If I Google I can bring it up in the store but it shows that error message.  I am on a samsung note 10 plus and do have and use the verizon voice-mail app so something weird is going on.  I don't have the option to Uninstall it.

 

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Re: How to get back Verizon Visual Voicemail?

Expert

It might be a backend change done on the Verizon Wireless side making older versions of app incompatible. It is possible it is related to the 3G EDVO network shutdown with the switch to a fully LTE network. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: How to get back Verizon Visual Voicemail?

Novice

Thats probably it.   I don't ever remember being able to uninstall it on my last phone either which was and LG G6.  It was just there when I got the phone.  Same with this phone.   The first link brings it up from the play store if this is the one.  It's the icon I have.  Mine is working fine today.

 

Google link 

 

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Re: How to get back Verizon Visual Voicemail?

Customer Support

Hi, HolliG. I rely on my voicemail as well and I'd be happy to help. We appreciate your efforts to resolve this issue. Have you made any recent changes to your phone? Have you checked to see if there are any pending software updates for your Moto z2 Play?

 

LorenzoP_VZW

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Re: How to get back Verizon Visual Voicemail?

Customer Support

Thanks for clarifying. Are you able to provide a screenshot where your phone displays that your device is not compatible with this version?

 

LorenzoP_VZW

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