Re: How do you stop Security & Privacy from draining battery?

wgboyle
Member

Same priblem since

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Re: How do you stop Security & Privacy from draining battery?

AlysaAnn
Member

Same problem for 2 days - android permanent notification that it's using battery (which it was) and multiple notifcations from the Privacy & Security app that "Safety 24/7 threat Protection is on". 

I have disabled it.

Galaxy note8

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Re: How do you stop Security & Privacy from draining battery?

Community Manager
Community Manager

Hello AlysaAnn, 

 

Thank you very much for adding the details about your experience with the Security and Privacy application. My phone is my lifeline, so I understand how important battery life is. To confirm, did you disable the application itself, or did you disable the push notifications within the application? What difference, if any, did you see in the battery life? Please clarify these details, thank you very much. 

 

ChristinaB_VZW

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Re: How do you stop Security & Privacy from draining battery?

Community Manager
Community Manager

wgboyle,

 

The Security and Privacy app is intended to keep your device secure and safe from unexpected security threats so we're sorry to learn that it's impacting your battery life. The frequency of scans and updates can decrease the battery life on your phone. Based on our testing, the impact of the app on a full charge should be less than 15 minutes. To minimize the battery drainage, try changing the frequency schedule using the following steps:

 

1. Go to Security Settings.
2. Under Scan Options choose Scan frequency > Schedule Type and change the interval to Customer Schedule then choose Weekly.
**Note: This won't change the real-time scans of messages and apps as they arrive on your device.


If changing the frequency schedule does not work, please tell us what model phone you have and what software version is currently installed.

 

ShawnteJ_VZW

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Re: How do you stop Security & Privacy from draining battery?

bratoff
Member

On my Note 8 it won't let me add it to "unmonitored apps" - it doesn't appear in the list!

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Re: How do you stop Security & Privacy from draining battery?

Community Manager
Community Manager

We want to make sure that you get the assistance that you need with the security options. The phone usually brings up a notification asking if you want to proceed with the download if the application has an untrusted source. What are you trying to install?

NicholeK_VZW

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