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How do I unlock my Samsung 5 ?
GoogleGlass3
Novice

I locked my phone with the finger print and have lost my password?

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Correct Answers
Re: How do I unlock my Samsung 5 ?
GalaxyClass
Sr. Member

 

First if you set an alternate password you can use that. Your next step is Android Device Manager for your device and your Google account. You can use Android Device Manager and your Google account password to unlock your phone if set up. If not you need to do an FDR (factory data reset). If your data is backed up to Google you will be able to restore with no lost. If not your data will be lost.

 

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Re: How do I unlock my Samsung 5 ?
GalaxyClass
Sr. Member

 

First if you set an alternate password you can use that. Your next step is Android Device Manager for your device and your Google account. You can use Android Device Manager and your Google account password to unlock your phone if set up. If not you need to do an FDR (factory data reset). If your data is backed up to Google you will be able to restore with no lost. If not your data will be lost.

 

View solution in original post

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Re: How do I unlock my Samsung 5 ?
GoogleGlass3
Novice

I have a Google account and I'll try it. thank you

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Re: How do I unlock my Samsung 5 ?
GoogleGlass3
Novice

I used my password and device manager and now have my phone to use again. Wanted to say thank you for helping and your correct answer.   Smiley Happy

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Re: How do I unlock my Samsung 5 ?
GalaxyClass
Sr. Member

Glad to help, always store that password in a safe place.

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