Contacts should be backed up with Google account. Meaning, if you turn on and log into the google account on the replacement you should sync up.
We want your contacts and applications to transfer as they should. I know how important it is to have your documents transferred. Let's figure this out together. Are you logged into your Google account? If so your phone should be backed up with your Google account. Did you use the Verizon cloud to store your information?
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