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How do I transfer contacts to replacement phone when old SG5 keeps rebooting?

bruce26
Member

How do I transfer contacts to replacement phone when old SG5 keeps rebooting?

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Re: How do I transfer contacts to replacement phone when old SG5 keeps rebooting?

Snn5
Sr. Leader

Contacts should be backed up with Google account.  Meaning, if you turn on and log into the google account on the replacement you should sync up.

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Re: How do I transfer contacts to replacement phone when old SG5 keeps rebooting?

busterjp
Member

received replacement galexy 5, none of app's or contacts downloaded

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Re: How do I transfer contacts to replacement phone when old SG5 keeps rebooting?

Community Manager
Community Manager

Busterjp,

We want your contacts and applications to transfer as they should. I know how important it is to have your documents transferred. Let's figure this out together. Are you logged into your Google account? If so your phone should be backed up with your Google account. Did you use the Verizon cloud to store your information? 
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