You came to the right place for assistance Witch1958! What better way to enjoy your accessory in your car. May I ask did the accessory provide you with a pass code? Have you tried the default pass code, 00000 or 12345? As you share the details then we can troubleshoot together.
Follow us on Twitter @VZport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!