How do I switch the SIM card on my Droid 4?

[beckylynnbeckylynn]

I have received a replacement droid 4 and have followed the video tutorial for taking the sim card out of my old phone and putting it in the replacement one but the replacement phone isn't seeing it.  any ideas?

[vzw_customer_support · Accepted solution]

I am here to lend you a hand, beckylynnbeckylynn! Here is how to remove the sim card: http://support.verizonwireless.com/support/devices/knowledge_base.html/51302/

Let us know how it goes.

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport

[SuzyQ]

Did you get the SIM installed?  Be sure it is seated fully - and that you haven't touched the gold contact area.  You may need to get a replacement SIM (they are free at a Verizon store).

[tikibar1]

SuzyQ wrote:

You may need to get a replacement SIM (they are free at a Verizon store).

They are free at Corporate Verizon stores; retailers usually charge for them.