- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I had the free trial of premium vm for 2.99 per month and stopped the trial. Now I have the plain ild basic, not the free basic virtual. I have run all updates and it doesn't change it nor give me an option to upgrade. On the verizon site, the free basic virtual isn't an option in the manage apps chkices. I have a moto x. Thanks
Solved! Go to Correct Answer
Correct answers
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Not sure exactly what went on when I cancelled the free trial, but had to call customer service, force stop the voicemail app, go to the Playstore, reinstall. It worked!!!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Do you have the Verizon Visual Voicemail app installed?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Not sure exactly what went on when I cancelled the free trial, but had to call customer service, force stop the voicemail app, go to the Playstore, reinstall. It worked!!!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
HollyNichols,
I am so glad to hear that your voice mail is app is working now. I appreciate everything that you did to get that application back in order. We understand the importance of being able to access your voice mail messages. We are here for you if you have any other questions or concerns.
LindseyT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
There isn't a "correct answer" button and when I click on "Actions" it says none available.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Your discussion thread is marked as a question so "mark as answered" should be available if you are the Original Poster.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
This has been answered but I do not have the option to mark as answered.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Switching from basic vm to free basic virtual cm
Click the above link. Look for this:
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks so much!!!!