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How do I switch from basic vm to free basic virtual cm?

Novice

I had the free trial of premium vm for 2.99 per month and stopped the trial.  Now I have the plain ild basic, not the free basic virtual.  I have run all updates and it doesn't change it nor give me an option to upgrade.  On the verizon site, the free basic virtual isn't an option in the manage apps chkices.  I have a moto x.  Thanks

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Re: Switching from basic vm to free basic virtual cm

Novice

Not sure exactly what went on when I cancelled the free trial, but had to call customer service, force stop the voicemail app, go to the Playstore, reinstall.  It worked!!!

View solution in original post

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Re: Switching from basic vm to free basic virtual cm

Sr. Member

Do you have the Verizon Visual Voicemail app installed?

Verizon Visual Voice Mail - Android Apps on Google Play

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Re: Switching from basic vm to free basic virtual cm

Novice

Not sure exactly what went on when I cancelled the free trial, but had to call customer service, force stop the voicemail app, go to the Playstore, reinstall.  It worked!!!

View solution in original post

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Re: Switching from basic vm to free basic virtual cm

Community Manager
Community Manager

HollyNichols,


I am so glad to hear that your voice mail is app is working now. I appreciate everything that you did to get that application back in order. We understand the importance of being able to access your voice mail messages. We are here for you if you have any other questions or concerns.


LindseyT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Switching from basic vm to free basic virtual cm

Novice

There isn't a "correct answer" button and when I click on "Actions" it says none available.  Smiley Sad

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Re: Switching from basic vm to free basic virtual cm

Expert

Your discussion thread is marked as a question so "mark as answered" should be available if you are the Original Poster.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Switching from basic vm to free basic virtual cm

Novice

This has been answered but I do not have the option to mark as answered.  Smiley Sad

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Re: Switching from basic vm to free basic virtual cm

Sr. Leader

Switching from basic vm to free basic virtual cm

Click the above link.  Look for this: 

Capture.PNG

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Re: Switching from basic vm to free basic virtual cm

Novice

Thanks so much!!!!