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How do I get DNA to update

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I have 2 droid dna's and 1 update to 4.2.2 sense 5 in early Jan. The other will not update. I have tried to check for new update and it just spins and returns to the menu. I even when into a verizon store and they could get it to work. Any thoughts?

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Re: How do I get DNA to update

Community Manager
Community Manager

Let's ensure you're device is up to date, nbargolf! To ensure that a third party app is not causing the issue please test the device in Safe Mode. http://vz.to/1aayxUT

YosefT_VZW
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