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How do I force a sync/backup of my phones files without being able to access the Cloud app on the mobile device?

Member

My phone's screen recently became unresponsive and displays nothing (completely black).  The phone still powers on and receives calls/texts, etc, but I have no way of using the device.  I received a replacement device but I want to sync/update all files into the cloud from my old device prior to activating the new device.  Since I cannot use the old devices screen in any way, is there a way to force a sync/update of all files on the phone to cloud?  From there, I would then activate the new device and sync with cloud so that all my content is present on the new device.

Thanks.

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Re: How do I force a sync/backup of my phones files without being able to access the Cloud app on the mobile device?

Member

My speakers sound is very low on my Droid Turbo.

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Re: How do I force a sync/backup of my phones files without being able to access the Cloud app on the mobile device?

Leader

you could try a usb connection to your pc & see if the files can be accessed.

this is iffy because you don't have access to the usb pull down menu.

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